CRC Annual Report 2023

I am pleased to present the 2023 Central Remedial Clinic annual report. This report highlights our achievements, challenges, and strategic initiatives over the course of the year as we progress the implementation of the CRC 2022-2026 Strategic Plan and deliver on our mission of working together to make a difference to the lives of people with disabilities, their families and carers. Unwavering commitment to improving
access and actively listening to our service users is at the heart of our mission. As public servants we are tasked with going above and beyond to ensure that every voice is heard and that services are developed in partnership with all stakeholders. Fostering open communication and creating inclusive environments breaks down barriers and enhances user experiences. This year, our team has demonstrated exceptional dedication and hard work and has achieved a lot. I want to extend my gratitude to each member of our staff
for their unwavering commitment and outstanding performance. Your efforts have been instrumental in driving the CRC’s
success.

While we celebrate these achievements, we recognise that there is still much to be done. Our journey towards continuous improvement and innovation is ongoing. We are committed to embracing new challenges and opportunities with the same passion and determination that has
brought the CRC to where we are today. To assist in our service improvement journey, we plan to introduce Lean Healthcare to the CRC in 2024. Lean Healthcare focuses on working with staff and service users to identify what is important to them and to design our services to reflect these priorities while concurrently eliminating waste and optimising processes. The recruitment and retention of healthcare and social care professionals are critical challenges faced globally and in the CRC. There is evidence that implementing Lean Healthcare can significantly improve the recruitment and retention of staff by creating a more efficient, supportive and satisfying work environment. Lean
encourages a culture of collaboration and empowerment, and we are confident that CRC staff will fully embrace this opportunity.
We look forward to the substantial benefits it will bring for our staff and the people who use our services.

I would like to extend my gratitude to the CRC Board for their support and guidance to the senior management team in 2023.
The team and I look forward to working collaboratively with the board to deliver our strategic objectives in 2024. On behalf of the Senior Management Team, I would like to thank every member of staff for their dedication to the CRC and to the people who use our services. Thank you for your incredible contributions. I look forward to continuing to work together to deliver on our shared vision in 2024.
Deborah Jacob
CEO